Frequently Asked Questions

SHIPPING

Do you offer free shipping?

Subject to the actual product.

How can I track my order?

You will receive a tracking number via email once your order ships, which you can use to monitor delivery status on our website's 'Track Order' page.

What if my order is lost or damaged?

We provide full refund or reshipment for lost or damaged orders—just contact our support team with your order number and photos of the damage, and we'll resolve it within 24 hours.